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Terms & Conditions

Last Updated: May 1, 2025

Welcome to Sri Pandurangan Divine Fresh. By accessing or using our website (www.sripandurangan.com) and placing an order with us (either one-time or via subscription), you agree to the following terms and conditions. Please read them carefully.

1. Acceptance of Terms

By using this website or placing an order through WhatsApp or other supported channels, you agree to be bound by these terms, our privacy policy, shipping policy, and refund policy.

2. Products and Services

  • We offer fresh, made-to-order sprouts delivered directly to select apartment communities in Bangalore.

  • Product availability is based on stock, production, and delivery capacity.

  • We reserve the right to modify or discontinue any product or service without notice.

3. Orders and Subscriptions

One-Time Orders

  • Orders must be placed by 9:00 PM, two days before the desired delivery date.

  • Payment must be completed via GPay, UPI, or available credit at the time of order.

Subscriptions

  • Customers must maintain a minimum credit balance of ₹500 to activate recurring deliveries.

  • Subscription modifications (start/stop/reschedule) must be made by 9:00 PM, two days before the affected delivery.

  • Subscription deliveries will begin on the second day after confirmation.

4. Pricing and Payments

  • All prices are in INR and inclusive of applicable taxes.

  • Payment options include Google Pay, UPI, and account credit.

  • We reserve the right to update product pricing at any time without prior notice.

5. Delivery

  • Deliveries are made between 6:00 AM and 8:00 AM, 365 days a year (including holidays).

  • Free delivery is currently offered only to select communities in Bangalore.

  • We do not use third-party couriers — all deliveries are made by our own team.

6. Cancellations and Refunds

  • One-time orders and subscription deliveries cannot be canceled after the 9:00 PM cut-off time (two days in advance).

  • Refund requests must be raised within 24 hours of delivery, with clear photographic evidence.

  • Repeated refund requests may result in suspension of service.

See our Return and Refund Policy for full details.

7. Product Storage and Consumption

  • Sprouts should be consumed within 3 days (room temperature) or 5 days (if refrigerated).

  • We do not recommend freezing as it impacts freshness and quality.

  • Customers are advised to inspect products at delivery and store them promptly.

8. User Responsibilities

  • You agree to provide accurate delivery information and ensure someone is available to receive the order.

  • You agree not to misuse the return policy or place false refund claims.

  • You will not use the website for illegal or unauthorized purposes.

9. Limitation of Liability

  • While we strive to deliver fresh products, we are not liable for delays caused by natural disasters, weather conditions, or unforeseen events.

  • Our liability is limited to the refund or replacement of affected items, as per our refund policy.

10. Changes to Terms

  • We reserve the right to update or change these Terms and Conditions at any time.

  • Continued use of the website or services after changes implies your acceptance of the updated terms.

11. Contact Information

If you have any questions regarding these terms, please contact us:

📧 Email: Contact.SriPandurangan@gmail.com
📞 Phone: +91 9886333534
🌐 Website: www.sripandurangan.com

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